Eleven questions about the records surveyors commonly ask to see. Answer Yes only if you could produce the record today. For each gap you get a next step.
Standard codes (for example F4.E) are from the RACGP Standards for general practices, 6th edition. Accreditation under the National General Practice Accreditation Scheme currently uses the 5th edition, and the 6th edition start date has not been announced. Sources: RACGP: what practices need to know and RACGP IPC guidelines, Section 10. Checked October 2026.
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1 of 11 answered
1
Can you list every clinical staff member’s current CPR and AHPRA registration expiry dates in under a minute?
Surveyors look for current CPR training (RACGP 6th Edition F4.E) and practitioner registration (F5.A).
Next step: Put every expiry date in one register, with reminders at 30, 14 and 7 days before each one.
2
Does every new starter have a documented, role-specific induction?
Induction and training records sit under criterion F4 (F4.A).
Next step: Use one checklist per role. Record the date, who delivered it and the staff member’s sign-off.
3
Can you show that each staff member has read and signed the current policies?
Signed policy acknowledgements, per person and per policy with the date, are a common request.
Next step: Keep policies in one place and record each sign-off with a date. Re-collect after any policy change.
4
Do you keep an incident and near-miss register with follow-up status?
Managing clinical risks and incidents is standard CG7 (incident register: CG7.B).
Next step: Record every incident and near miss, who is following it up and when it was closed.
5
Do you have a risk register with likelihood, consequence and controls, reviewed in the last 12 months?
Risk management is CG7 (risk register: CG7.A).
Next step: Rate each risk, name the control, set a review date and note who owns it.
6
Could you produce 6 months of vaccine fridge temperature logs, with corrective actions for any out-of-range reading?
Maintaining vaccine potency is standard CG12 (CG12.A). The acceptable range is 2°C to 8°C.
Next step: Log twice-daily readings, flag anything outside 2°C to 8°C and write down what you did about it.
7
Are emergency kit and defibrillator checks logged, not just done?
Practice equipment is standard CG11 (emergency kit checks: CG11.A).
Next step: Log each check with the date and initials, and record consumable expiry dates.
8
Do you have an infection prevention and control policy and, for reprocessing, a documented risk assessment?
Infection prevention and control is CG9 (policy: CG9.A). RACGP guidance puts a documented reprocessing risk assessment under CG9.E, with a transition period to 1 January 2028.
Next step: Write the IPC policy and the reprocessing risk assessment now, and keep both with your sterilisation records.
9
Are practice meetings minuted, with actions tracked until they are done?
Continuous quality improvement is standard CQI1. “We discussed it” is not evidence without a recorded action.
Next step: Minute each meeting, give every action an owner and a due date, and review open actions at the next meeting.
10
Do you collect patient feedback and keep a complaints register?
Engaging consumers is PP8 (feedback: PP8.A). Open disclosure and complaints are PP7 (complaints register: PP7.B).
Next step: Collect feedback regularly and log each complaint with its outcome and follow-up.
11
If anyone in the practice uses an AI tool such as a scribe, is there an AI use policy and a patient consent process?
AI is a new criterion in the 6th Edition (F11). If you use no AI, RACGP guidance is to document that position.
Next step: Write a short AI use policy that names approved tools, patient consent, privacy and staff training.