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The daily operations portal for Australian medical practices. Fridge logs, incident reporting, staff onboarding, leave, consumables and more — your whole team, one place, real-time on any device.
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Full Name, Email, Role, Phone (optional)| Step | What to do |
|---|---|
| 1. Consent | Patient signs Transfer Request form. Verbal consent is not enough. |
| 2. Identity | Photo ID in person; verify DOB/Medicare for email/fax. For minors: parental responsibility. For incapacitated adults: POA. |
| 3. Summary vs Full | Health summary is usually preferred (problems, allergies, meds, immunisations, recent results). Full record only when requested or clinically needed. |
| 4. Fees (typical) | Summary: often free between GPs. Full record: ~$30–$50 admin (paid by patient, not Medicare-claimable). Insurer/lawyer/employer: medico-legal rate. |
| 5. Secure send | Best: HealthLink / Argus / Medical-Objects. OK: encrypted email, registered post, secure fax. Never: plain unencrypted email. |
| 6. Document | In the patient file: date, what sent, to whom, method, fee. Originals stay here — only copies leave. |
| 7. Refuse only if | Serious threat / others’ privacy / frivolous / legal-proceedings info. Escalate to PM — don’t refuse at the desk. |
| 8. Third party | Insurer / lawyer / employer = different scenario. Need explicit written consent (<12mo). Provide a report, not the full record (RACGP). Subpoena = mandatory but ring medical defence org first. |
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